Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention. Financially, T-Mobile's reasonable P/E ratio and substantial ...

Reports suggest that some T-Mobile customers threatening to cancel are getting better-than-usual retention offers. The reported discounts range from $10 to $20 off per month for six months.

T-Mobile, a multinational telecom company, ... Postpaid service revenues, a key measure of customer retention and growth, climbed 8 per cent to $13.6bn. Part of the report read, ...