I'm a customer experience consultant and customer service trainer. In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over ...

I am a Customer Experience Futurist, Author and Keynote Speaker. Zappos is considered a leader when it comes to customer experience, but it hasn’t always been that way. When Rob Siefker ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're ...

Jacqui Gonzalez once spent an hour and a half on the phone helping a customer. The Zappos.com employee enjoys being generous with the online shoe retailer's money, sending gift baskets and thank ...

151; -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer's ...

It was filed hours after Zappos CEO Tony Hsieh reported that customer names, phone numbers and email addresses may have been accessed in a hacker attack. Attorney Mark Gray seeks class action ...

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

PORTLAND, Ore. (AP) - Online shoe seller Zappos.com says a hacker may have accessed the personal information of up to 24 million customers. Customers' credit card and payment information was not ...