Trust is built through genuine human connection, so AI should support human service — not replace it.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...