AI agents are now getting proficient at handling everyday tasks like incident response, access provisioning and service requests. A single AI agent solving a narrow problem is, indeed, helpful. But as ...

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

Microsoft unveiled NLWeb at Build 2025, offering developers a way to integrate conversational AI capabilities into websites with minimal code. This open-source project enables websites to communicate ...

In exploring AI‐enhanced teaching pedagogy, two complementary interaction models emerge. In the Student-Driven Interaction, students take the lead by crafting prompts, critically evaluating AI ...

We're seeing AI evolve fast. It's no longer just about building a single, super-smart model. The real power, and the exciting frontier, lies in getting multiple specialized AI agents to work together.

At this year's Build conference, Microsoft unveiled a major expansion of its agent-based AI platform, highlighting new tools to securely build, customize and orchestrate intelligent agents across ...

2025 was supposed to be the year of the AI agent. Companies invested heavily in autonomous systems that could handle tasks ...

What if your multi-agent system could communicate faster, use fewer resources, and still maintain seamless functionality? That’s the promise of handoffs in OpenAI’s Agents SDK—a feature that’s ...

AI agents perceive their environment, make decisions, and take action, while agentic AI operates with greater autonomy, ...