A conversation with Trinity University professor Amer Kaissi on shifting to a “positive intent mindset.” Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses?

Conflict is a healthy and natural part of any relationship. All couples argue at some point. But what if we could learn a technique that would help lessen these arguments altogether? For things to ...

If there's one thing I learned in a quarter-century of management, it's that there are ample gray areas in human behavior and that resolving employee disputes may not always have clear right-or-wrong ...