Financial service companies such as Morgan Stanley and Bank of America are training their staff on internal AI tools that ...

Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs ...

Generative AI is also being used for call center optimization, though the company declined to name the tools being used. One “internally developed” Bank of America gen AI platform allows ...

BofA plans to spend $4B on AI over ... facing tools are already showing strong returns, ranging from cost reductions to improved user experiences. Benzinga reached out to Bank of America for ...

But Amazon's e-commerce margins are rising, and it should get a boost from the continued proliferation of AI, Bank of America believes. Consequently, the conglomerate's longer-term outlook is ...

Shares of Bank of America (NYSE: BAC ... Technology: Improved digital offerings and the use of AI and other customer service tools, can boost customer satisfaction and fees that could boost ...

Some financial institutions are prioritizing internal AI tools to enhance daily operations. For example, Morgan Stanley and Bank of America have trained staff to use AI with human supervision.