A traveler is left with a $655 bill after Booking.com promises to refund a price difference on a new room and then goes silent. Learn why getting a promise in writing is critical, but also how to spot ...

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Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com help her? Q: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at ...