I told you from the early days of ChatGPT that you should avoid giving the chatbot data that's too personal. First, companies like OpenAI might use your conversations with the AI to train future ...

You know the adage: If the service is free, you're probably the product, not the customer. And even then, many freemium services charge for extra features and still sell your data. With that in mind, ...

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...