You know the adage: If the service is free, you're probably the product, not the customer. And even then, many freemium services charge for extra features and still sell your data. With that in mind, ...

Meta will soon use what people tell its artificial intelligence chatbot to get even better at selling them things.The company said on Wednesday that users’ chats and interactions with Meta AI will ...

AI chatbots have become routine tools in everyday life, but their growing presence comes with a trade-off: privacy. As more users share personal prompts, documents, and interactions with these ...

Artificial intelligence has already transformed how guests interact with hotels. Chatbots answer questions, digital concierges make recommendations, and voice assistants turn lights on and off. But I ...

As generative AI becomes increasingly integrated into enterprise applications, one promising frontier is enabling conversational access to organizational data. Microsoft Fabric, the end-to-end ...

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...

ChatGPT is number one by a wide margin. AI search services like Perplexity are nibbling at Google's dominance. History tells us ChatGPT's lead is far from insurmountable. Comscore collects its AI ...