Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...

Understanding your customer’s sentiment is now more crucial than ever. AI can help monitor and predict customer feelings. Let’s be honest. We live in a world where a tweet or review can make or break ...

‘SmileBack is allowing partners to get feedback from their customers on what is going well and where any challenges are. We will provide our partners with more insights to help them increase their ...

Grocer Waitrose is to gather real-time feedback from customers about their in-store experience to ensure the best standards of service. The retailer will enable shoppers to comment on any aspect of ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Best Buy Europe has extended its use of a customer feedback system to its 1,600 Phone House stores, after seeing the benefits in its Carphone Warehouse business in the UK. The engagement platform - ...

It’s hard to find a business that doesn’t have customer-centricity among its values. You won’t find many companies admitting they’re not customer-led, that they’re not passionate about the customer ...