What’s a client care program? It’s a value added, after care program in a service-based business. These programs often include access to future services at a flat rate price for a set period of time.

Whenever you use an ATM to check your balance or withdraw some money, you are actually participating in a client-server interaction with a computer on your bank's network. A client-server network ...

Troutman Pepper has launched an initiative aimed at connecting clients with firm resources to address client challenges. The firmwide initiative, which the firm calls Troutman Pepper Plus, uses client ...

Accounting firms continue to feel the pinch of the Great Resignation. The dramatic disappearance of team members and the slow trickle of qualified candidates to replace them is a trend that continues ...

Chris is the CMO of FlexMR, a hybrid research agency & tech firm that empowers brands with agile insight. He also hosts the MRX Lab podcast. In 2006, Fred Reichheld and Rob Markey published a book ...

Nearly 10 months after launching a program to enhance its relationships with clients, Cassels has seen positive feedback, improved client retention, and even something the firm wasn’t explicitly ...

Software that runs in the user's computer. Contrast with "server program," which runs in a server in the network. See client and server. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other ...