Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Amazon is making a louder, more deliberate move into the fast-moving world of conversational AI. While the company has spent

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer communication with greater consistency, responsiveness ...

Silverback AI Chatbot has announced an expanded focus on its AI-driven conversational system, highlighting the growing importance of automated interaction tools in modern communication environments. As organizations continue adapting to fast-changing ...

Apple plans to revamp Siri into a chatbot, enhancing conversational abilities to compete with OpenAI and Google.

Researchers warn that AI chatbots often fabricate or distort news, urging users to treat AI-generated news summaries with caution. The post AI chatbots still struggle with news accuracy, study finds appeared first on Digital Trends.

Chatbots may worsen delusions in people by reinforcing false beliefs, psychiatrists warn. Mental health experts document cases where AI strengthened distorted thinking.