Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

Love them or hate them, online customer reviews can make or break your business’s reputation. Review forums such as Yelp, Angi or Google Reviews are the first stops in the decision-making process for ...

There are many ways to improve your bottom line: inventory control, solid and accurate estimating, sharp materials ordering and handling, expert utilization of available manpower, controlling waste ...

Lightfield, a new AI-powered CRM from the creators of Tome, launches to challenge Salesforce and HubSpot by eliminating ...

In any discussion of business relationships, it is important to recognize that they are, first, relationships, like those we have with friends, partners, spouses, and family. While the details within ...

InCoax Networks is taking the next step in the strategic transformation initiated during the autumn. The new, flatter organisation strengthens the company’s c ...

EPB has promoted Karen Thomas to vice president, Customer Relations. In this position, Ms. Thomas will lead the Customer Relations Team. “In her new role, Karen will lead many critical efforts as we ...