Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston Two out of three ...
Once upon a time, customer service was a simple one-on-one exchange between a provider and their customer. Then technology intervened. What followed was a score of new ways for a customer to engage ...
A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...
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