Major retailers quietly resell customer returns at steep discounts — Many returned items are barely used, but stores would ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

Consumers returned nearly $900 billion worth of merchandise in 2024. Return fraud is on the rise and retailers are using ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning-when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.