Feeling unappreciated may nudge your customers to take their business someplace else. Remember, consumers tend to look for brands that will value them and earn their loyalty. This is why customer ...

I’ve been involved in a number of Employee of the Month programs. (Never won one, but gave out a bunch of awards.) The same is true for customer appreciation initiatives. One thing nearly all had in ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...