Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

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Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

You must align each AI technology with your unique goals to deliver an experience that attracts customers.

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...