Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...

A reader of this column gave me a fabulous idea on how to improve customer service once and for all in the Golden Heart City! He suggested that we declare the week of Sunday Aug. 6, through midnight ...