Examines the disciplined process of designing a complex system to meet a specified customer need. We begin with identifying the needed capability through operational and functional analysis, then ...

Any kind of IT system that stores and retrieves knowledge for the purpose of improving understanding, collaboration, and process alignment is a knowledge management system. You can use knowledge ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...