I’m sure we can all agree that when an IT organization experiences a system disruption or outage, the sooner the right people know about it, the sooner the issue will be resolved, and the better the ...

PagerDuty, the leader in digital operations management, today announced a significant new set of capabilities designed around the major incident resolution lifecycle, to help organizations evolve the ...

LINDON, Utah--(BUSINESS WIRE)--AccessData, the leader in incident resolution solutions, today announced the InSight™ Platform, a revolutionary cybersecurity system enabling enterprises to adeptly ...

Major IT incidents and business disruptions occur at every company. When they do, specialized procedures kick in to restore service as quickly as possible. The IT service desk initiates IT’s response ...

IT and network operations deal with thousands of incidents every week related to applications, network and IT infrastructure. Quickly resolving incidents is vital to business operations, employee ...

The Informal Complaint Resolution Process is designed to empower the parties to an Informal Complaint to reach a mutually satisfactory agreement. FILING AN INFORMAL COMPLAINT & INITIAL ASSESSMENT To ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the ...

Through the alternative resolution process, parties develop remedies to address the harm(s) caused and the needs of the parties. For full descriptions of the Alternative Resolution process, please ...