A big buzzword these days for network and communications teams is “internal services provider.” The idea is for the communications group to position itself as a provider of a range of services to the ...

As businesses grow and become increasingly reliant on technology, managing IT infrastructure and services becomes more complex and resource-intensive. Many businesses face the challenge of balancing ...

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Chat and mobile application bring new mediums and opportunities for IT professionals to engage with employees through the service desk AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

Leveraging its intimate knowledge of enterprise infrastructure, Hewlett-Packard will announce on Wednesday, IT Shared Services Portfolio, a two-part offering that industry analysts say will raise the ...