Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...

Loyalty programs aren’t what they used to be —but retail experts say these six put the customer first instead of simply ...

American Express has announced upcoming changes to Platinum card lounge access, effective Jan. 1, 2027. Cardholders will be ...

Loyalty perks such as free stays and upgrades are increasingly important in making travel feasible, per a new Marriott Bonvoy ...

Engagement is a key driver of measurable growth in QSRs, where loyalty programs have evolved from punch cards and stamps to ...

Many brands in desperate need of traffic are turning to their loyalty programs. Can they do enough to move the needle?

From punch cards to point systems, there are a slew of loyalty program ideas and platforms to choose from. As we saw in part one of this series, the state of loyalty programs has shifted as customers ...

Ultimately, AI enables loyalty programs to operate at a micro, highly personalized level, using historical data to drive ...

In time for holiday shopping, shoe retailer Snipes launched its first U.S. loyalty program to build community for consumers and increase lifetime value for the business, said Chief Marketing Officer ...

From enhanced store intelligence to personalized apps and integrated online ordering, retailers spent the year shifting from ...

The deal gives the online ordering giant a loyalty product that integrates directly with its other services. It has been much ...

A points program that exists primarily to discount purchases is not a loyalty program. It is a slow-motion surrender of ...