Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...
IT Service Management refers to how IT teams deliver services, from resolving support tickets to managing assets, incidents, and service requests. Traditional methods like spreadsheets and shared ...
PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the results of its inaugural IT service management (ITSM) survey of organizations using help ...
Sridhar Iyengar, Vice President, ManageEngine. The results of a recent survey done by ManageEngine has revealed that 85 percent of users believe ITSM analytics will enhance IT service delivery, a ...
* ServiceDesk Plus request life cycle feature simplifies request handling to achieve consistency of IT service delivery. * Uses drag-and-drop interface to visually design the life cycle of a request. ...
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