TL;DR: Predictive analytics influences day-to-day decisions once forecasts change behavior rather than sit inside ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Throughout my journey leading Digitate, I've witnessed a profound transformation that's ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...