Focusing on proactive care can reduce healthcare costs by trillions while improving health outcomes for millions of Americans ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

One of our healthcare system’s biggest challenges is moving beyond the current break-and-fix model, where physicians’ hands are tied until abnormalities arise. Only when an illness or condition ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

Under the predominant clinical medical model, we have become accustomed to treating symptoms rather than managing, preventing or curing. Modern medicine is dependent on fragmented, retrospective data, ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.