Over the past few years, I have attempted to clarify some of the key terms in the procurement lexicon. Previously, we have looked at category management and supply chain risk. Now I will aim to shed ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that offers customized analytics solutions, has announced the completion of their new article on customer relationship management.

Manufacturing professionals are tasked with managing many aspects of the company, from production operations to sales operations to profit & loss (P&L) statements. It makes sense, suggests Brian Mundy ...

Achieving true (a.k.a. strategic) maturity in business relationship management (BRM - versus tactical account management) is the cornerstone strategy in achieving CIOs' current top priority: ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

As pharmaceutical and life-sciences companies search for the most effective, efficient ways to manage collaboration with the physicians who conduct research, write articles, or speak on their behalf, ...