Most IT departments I encounter say “customer satisfaction” is among their key goals. Unfortunately, this idea seems to lead too often to poor results. While the sentiments are laudable, the law of ...

Add Yahoo as a preferred source to see more of our stories on Google. When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick ...

Great news for the auto dealer service industry.  Owner satisfaction with the service experience is up overall in the J.D.

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

While the adoption and usage of artificial intelligence (AI) have accelerated at an unprecedented rate over the past 12 months, the technology and the motivation driving its use have been prevalent ...

The JD Power Auto Insurance Satisfaction Study provides national and regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations and explores the correlation ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...

Chick-fil-A ranked highest in customer satisfaction among fast food chains for the 11th consecutive year. Despite the high ranking, Chick-fil-A experienced its slowest sales growth in over two decades ...