Over the past couple of years, I have listened closely to conversations about how product and service design plays a role in perpetuating inequity in society. And at the heart of what I hear from ...

It is interesting to see how design thinking and coaching, two seemingly unrelated practice areas, have so much in common. Design thinking is an iterative process that attempts to understand the user ...

Innovation with design thinking demands critical thinking because we must understand our assumptions that frame our ideas and shape our design. As our world becomes more and more digital, it’s not the ...