As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses to ...

Is the smart use of process intelligence the best route to digital transformation? BMW Group thinks so. Over the last eight years, the €155-billion ($US167-billion ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Digital transformation is a pretty broad concept, stretching from the implementation of cloud-based services to the introduction of emerging technologies and new ways of working to support a shift in ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Globally, examples abound of ambitious digital transformation programs wiping out shareholder value and CEO reputations. A study by Everest Group suggests that almost 73% of enterprises failed to ...

Manufacturers face a dilemma. Digital transformation is critical to keep up in a rapidly changing market, yet it’s widely reported that as much as 70% of digital transformation projects fail. If ...