Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The change aligns COPC ...

It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a response not too long after — which is fairly surprising, especially with ...

Instead of turning to registered nurses to sort the glut of MyChart messages from patients, Penn Family Care, a practice in Philadelphia with more than 60 clinicians, handed the task to certified ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...

Louisville, Ky.-based Norton Healthcare said it is continuing to work through a backlog of MyChart messages as well as delays in network-related capabilities after a cyber event forced it to ...