Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Businesses are increasingly turning to virtual assistant companies (VACs) to streamline ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

The accolade recognises the mastery of core technologies by the Viettel Artificial Intelligence and Data Services Centre ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In the ever-evolving landscape of virtual assistance, I ...

There's certainly been a lot of golly-wow, gee-whiz press about generative artificial intelligence (AI) over the past year or so. I'm certainly guilty of producing some of it myself. But tools like ...

By now, we’ve become accustomed to calling on Alexa to dim the lights or asking Siri for instructions on how to circumvent rush hour traffic. But what about harnessing the accessibility and built-in ...

As small businesses integrate AI-powered virtual assistants, they must ensure security and data privacy and have a clear plan for how and why this technology is being adopted. Nathan Eddy works as an ...

Opinions expressed by Entrepreneur contributors are their own. This is a very unique time to build a business. Brick and mortar companies are struggling and local “mom & pop” shops are closing at a ...

Virtual assistant jobs can often be fun and interesting. You never know what you may be doing. Ultimately, your tasks will ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..