Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Find out how they plan to boost patient experience in the years to come. The COVID-19 pandemic put patient experience on the back burner, but a survey from HealthLeaders suggests that this key ...

By harmonizing their patient engagement frameworks, the FDA and CMS can transform parallel efforts into a unified pathway ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

This commentary explores what matters to patients and their experience through an equity lens, with action points and recommendations given the current health care environment. Sometimes being a ...

Patient satisfaction is the barometer by which health systems are measured and measure themselves. A new survey of healthcare ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Please provide your email address to receive an email when new articles are posted on . The Longitudinal Patient Experience was proposed to combat challenges faced by hand surgeons. Instead of a ...

St. Mary's Medical Center introduces an innovative solution for patients following an inpatient stay. The newly designed Discharge Lounge provides patients who are medically stable with a comfortable ...

Ryan Klein of UW Health explains how the health system is using technology to automate estimates and personalize the patient ...