Grecotel Hotels & Resorts has launched a 24/7 live chat support service to help agents “close sales faster and more efficiently”. The function is available through the group’s dedicated agent Facebook ...

Customer support agents who were given access to a generative artificial intelligence assistant increased their productivity by 14% on average, according to a group of researchers at Stanford ...

Microsoft 365 Copilot Chat is designed to tempt more businesses into relying on and paying for AI. Microsoft 365 Copilot Chat is designed to tempt more businesses into relying on and paying for AI. is ...

What if you could build a fully functional, intelligent customer support agent in less time than it takes to brew your morning coffee? It sounds like a bold claim, but thanks to the rise of no-code ...