A few months ago, I stayed at the Rigdon House, a boutique inn in Cambria, California, which we reserved through Booking.com. I indicated I would pay for our accommodations at the time of arrival. I ...

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com help her? Q: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at ...

I'm trying to get a refund from Priceline for a booking that, on the surface, appears to not be eligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this ...

Justin Perry was planning a one-night stay in London for early February and booked a room on what he thought was his chosen hotel’s website. It was only after getting a reservation confirmation that ...

A traveler said she received an unexpected request from a hotel after booking a room through Expedia. After finding a special deal on the travel site and receiving confirmation of the purchase, the ...

DEAR TRAVEL TROUBLESHOOTER: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at Custom House, Boston, through Booking.com. I prepaid $1,191 for my accommodations.