The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.