A month ago I wrote about what service providers can do to get in tune with IP telephony, including developing compelling ROI stories, emphasizing managed service and delivering integrated mobile ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

IP telephony adoption has progressed slowly for more than a decade, but with hosted voice vendors now offering modular consumption models and shifting away from simply viewing hosted voice as a way to ...

Prodial, he said, would offer a range of services starting with a basic offer that promises no capex and no contracts for communications services with the added advantage of giving customers in-house ...

For the State of Maine, providing its government employees with fast, simple and "always on" access to communications is critical to meeting the 24/7 demands of its residents. But even as it enhances ...

After reviewing some recently published U.S. Patent applications with VoIP in the title, we're on to a batch with "IP Telephony" in the moniker. Two of thethree newest applications to be published are ...

San Francisco-based-CallTower, a recent spin-off from Networld Communications, is a solution provider that's selling IP telephony as a service. The start-up hopes to hit the sweet spot of SMBs and ...

Over the past few years, the callcenter industry has seen a conversion from closed proprietary solutions to a more open, standardsbased environment. Many believe this year will result in modest growth ...