T-Mobile's postpaid phone churn was ~1.3% in 1Q16. The carrier's postpaid phone churn metric for 4Q15 was ~1.46%.

T-Mobile (TMUS 1.32%) posted yet another quarter of industry-leading subscriber net additions. Its 754,000 new postpaid phone subscribers from the prior quarter was more than double Verizon (VZ 2. ...

T-Mobile came away from the last quarter seeing 19% customer growth, and 30% of those new customers came from its competitors. The un-carrier also enjoyed the highest customer retention rate of ...

Thankfully, customer retention made things right and took steps to ensure I was kept a happy customer. Written by Matthew Miller, Contributing Writer July 9, 2012 at 5:00 a.m. PT ...

In 3Q15, Verizon had the best postpaid customer retention among the top US wireless carriers. Verizon’s postpaid churn declined from ~1% in 3Q14 to ~0.93% in 3Q15.

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention. Financially, T-Mobile's reasonable P/E ratio and substantial ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention. Understanding the churn rate ...

T-Mobile, a multinational telecom company, ... Postpaid service revenues, a key measure of customer retention and growth, climbed 8 per cent to $13.6bn. Part of the report read, ...

Ensure your customer service hits all touch points and provides multiple channels, from live chat and email to texting and phone, to appeal to a variety of users’ preferred methods. 5. Get specific.

In the last part of the series, we learned that T-Mobile (TMUS) had solid postpaid subscriber net additions in 1Q16. This is significant considering the growth possibilities in the saturated US ...