Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

Your CMS was built to fill web pages. Agents need content they can find, version-check and govern. Here's how to tell if your ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

The new agentic composition and work stream layer lets humans and AI agents co-manage content, integrations and full fleet ...

A landmark consumer study uncovers what actually happens when automation meets real-world complexity — and why the window of ...

Customer contact and CX leaders convene in Amsterdam for strategy sessions on AI, automation and customer journey design. Customer Contact Week (CCW) Europe 2026 runs Oct. 5–7 at Passenger Terminal ...

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...

Treasure AI's Agentic World 2026 conference explores agentic AI's role in reshaping commerce and customer experience. Treasure AI Agentic World 2026 runs Oct. 6-7 at the JW Marriott Turnberry Resort & ...

HubSpot is eliminating about 7% of its workforce and replacing Hub-based product teams with teams that own customer results ...

Customer contact and CX leaders convene in Nashville to tackle AI adoption, workforce strategy and operational efficiency. Customer Contact Week Nashville 2026 takes place on Oct. 7–9 at the Omni ...