Financial service companies such as Morgan Stanley and Bank of America are training their staff on internal AI tools that ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Wall Street's AI arms race is underway. Goldman Sachs is equipping thousands of staffers with custom AI tools — here's a look ...

Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs ...

Generative AI is also being used for call center optimization, though the company declined to name the tools being used. One “internally developed” Bank of America gen AI platform allows ...

BofA plans to spend $4B on AI over ... facing tools are already showing strong returns, ranging from cost reductions to improved user experiences. Benzinga reached out to Bank of America for ...

Bank of America (BofA) analysts reaffirm a bullish outlook for data center and artificial intelligence (AI) infrastructure ...

Some financial institutions are prioritizing internal AI tools to enhance daily operations. For example, Morgan Stanley and Bank of America have trained staff to use AI with human supervision.