The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...
Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...
StoreEase is launching an AI Native platform, built on over a million phone interaction data points that is driving ...
8x8, Inc. announced on March 12 the global general availability of 8x8 Engage, extending the customer engagement platform to all channel partners and customers worldwide. The product, built on the 8x8 ...
Twelve Democrats want answers from the Social Security Administration about its decision to shift employees that normally ...
The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...
Empathy in customer service simply means recognizing that the person on the other end of the line is a human being having a ...
An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.
Posh today announced the launch of CoachQA, a foundational component of its Agentic AI Workforce, a unified suite of AI agents serving customers and employees across the enterprise. Designed ...
Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.
The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.
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