Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

Cyber Acoustics, a trusted provider of technology solutions for education and business, today announced the WC-1000 webcam, engineered for high-quality video while eliminating features that create ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

During a heated debate at a Public Service Commission hearing Wednesday morning, Baltimore Gas and Electric Co.’s (BGE) representatives agreed to share monthly data about their customer service center ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

DECATUR, Ill. (WAND) - Two Central Illinois sheriffs are taking to social media to inform people about scam calls going around the area. In DeWitt County, Sheriff Mike Walker said the most recent one ...