The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Buc-ee’s has received an “F” rating from the Better Business Bureau for failing to respond to nearly 90 customer complaints.

WASHINGTON — The Supreme Court ruled Tuesday the U.S. Postal Service is shielded from being sued even if its employees intentionally fail to deliver the mail. In a 5-4 decision, the court said ...

MARION — Consumers Energy is restoring service to approximately 500 natural gas customers in Marion on Thursday morning following a service disruption. The outage was caused by an equipment issue at a ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

Federal and local officials investigating Verizon’s massive outage are increasingly pointing to a suspected server failure in New Jersey as the company definitively ruled out a cyberattack. The ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The InterCity train IC 57, operating the Thessaloniki–Athens route, was brought to a halt on Friday at 19:33 in the Domokos area due to a technical malfunction. According to an announcement by ...

E.J. was diagnosed with dyslexia while she was in the first grade. She repeated the academic year, but without ever receiving specific dyslexia reading help, the sixth grader now reads at a ...