Agreement leverages existing infrastructure to add contract-based revenue, improve asset utilization, support long-term cash flow and create shareholder value through diversified markets ANN ARBOR, MI ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Broadcom’s $73 billion AI-related backlog and a significant 5th XPU customer with a $1 billion order are both positive ...

Offering quality customer service is essential to winning and retaining satisfied customers. After all, people expect quick answers, personalization, and real-time availability — which can be a ...

September 23, 2025 Add as a preferred source on Google Add as a preferred source on Google We may earn a commission from links on this page. Did you know you can customize Google to filter out garbage ...

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“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...