Automox today launched its Autonomous Endpoint Management (AEM) app for Zendesk, enabling IT teams to see and immediately remediate endpoint issues directly from support tickets. The integration ...

At SXSW, the AI audio company ElevenLabs partnered with Rebecca Gayheart Dane, the wife of the late actor Eric Dane, to ...

BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

The new Health AI answers questions, explains health records, manages prescription renewals, books appointments, and more.

The MarketWatch News Department was not involved in the creation of this content. Atera declares the end of the IT ticket with the introduction of Robin by Atera, an autonomous, device-level agentic ...

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Posing as small-time scalpers, Star and CBC reporters talked to representatives of Ticketmaster’s resale division who said ...

NORFOLK, Va. — The State Council of Higher Education for Virginia has an initiative called Level Up designed to help students following graduation. School systems like Accomack County and Hampton are ...

The start-up, founded by a former top SpaceX engineer, promises to help companies reduce their testing times and optimize systems. By Michael J. de la Merced Much of the technology world’s attention ...

WASHINGTON (DC News Now) — Filing taxes can be expensive, whether you hire a CPA or use tax software. With the April deadline less than two months away, many taxpayers are looking for ways to avoid ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Image depicting AI technology in ticketing systems, highlighting its role in improving operational resilience for banks and financial services amidst disruptions. Operational resilience has become a ...