A month ago I wrote about what service providers can do to get in tune with IP telephony, including developing compelling ROI stories, emphasizing managed service and delivering integrated mobile ...

Prodial, he said, would offer a range of services starting with a basic offer that promises no capex and no contracts for communications services with the added advantage of giving customers in-house ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

IP telephony adoption has progressed slowly for more than a decade, but with hosted voice vendors now offering modular consumption models and shifting away from simply viewing hosted voice as a way to ...

For the State of Maine, providing its government employees with fast, simple and "always on" access to communications is critical to meeting the 24/7 demands of its residents. But even as it enhances ...

San Francisco-based-CallTower, a recent spin-off from Networld Communications, is a solution provider that's selling IP telephony as a service. The start-up hopes to hit the sweet spot of SMBs and ...

Over the past few years, the callcenter industry has seen a conversion from closed proprietary solutions to a more open, standardsbased environment. Many believe this year will result in modest growth ...