Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Meta has lured a string of top researchers from rivals with nine-figure pay packages in an effort to close the gap with AI ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

Discover why 90% of LinkedIn messages fail and learn how to create authentic connections that drive real results in 2025.

Roderick Jefferson will remind us that artificial intelligence (AI) might deliver the data, but it’s still up to us to paddle ...

Former Intel CEO Pat Gelsinger created a new benchmark to test for AI model's alignment with aspects of human flourishing.

About 38% of U.S. employees say AI helps them complete tasks faster — but that figure is much higher for certain ...

Expanding on its Decade-Long Collaboration, Infor to Deliver Enhanced AI-Driven Innovations and Deliver Enhanced Solutions ...

AI can't replace these 5 leadership skills. Learn why emotional intelligence, adaptability, and strategic vision are your ...

Intuit and American Express detailed how their companies are embracing agentic AI to transform customer experiences, internal workflows and core business operations.

The browser is slated to launch in the coming weeks and aims to use artificial intelligence to fundamentally change how ...

Microsoft (MSFT) saved more than $500M last year in its call center thanks to artificial intelligence tools, according to ...