Consumers opting for cheaper, more flexible arrangements have helped the company take market share from its larger rivals Telstra and Optus in recent months.

When 40,000 Optus customers suddenly found themselves without mobile service, it was more than an inconvenience. For a period at the height of the disruption, an estimated 120,000 users saw the now ...

Optus has traced the cause of a mobile outage that impacted 220,000 customers earlier this week to a software update glitch that impaired one of its four nationally distributed subscriber databases.

Some 120,000 customers were affected by the software outage on Monday, and by Tuesday afternoon about 35,000 people were yet to restart their devices, an Optus spokesperson said. “Optus is continuing ...

SINGAPORE – Some 35,000 customers of Singtel-owned Optus still do not have mobile service in Australia on Feb 10, with the telco saying that it is contacting them by e-mail to restart their devices.

At the peak of the outage about 200,000 customers were unable to use the network, after issues started to occur on Monday. An Optus spokesperson told SkyNews.com.au about 40,000 customers may still be ...

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About 120,000 users of Optus experienced mobile service disruptions in Australia on Feb 9. Optus, Australia’s second-largest telecommunications company, confirmed it was aware of the issue, reported ...

[SINGAPORE] After several hours of mobile service disruptions on Monday (Feb 9), the majority of Optus customers have restored their services while some 60,000 users remain affected. It was reported ...

Optus is still trying to determine the cause of a mobile service outage that is understood to have impacted over 100,000 customers. An Optus spokesperson told iTnews that the carrier was aware of an ...

“Wow, Optus. Mobile data seems to be really weak or non-existent today,” one person wrote on social media. Another person posted: “What the hell, Optus. No signal.” NewsWire understands about 120,000 ...