ServiceNow powers government reinvention with trusted AI that drives mission-critical outcomes at scale

At its annual Government Forum today, ServiceNow announced powerful new solutions to deliver mission-critical outcomes for ...
diginomica

ServiceNow's Paul Fipps on enterprise AI - ‘The LLM reasons, but it’s the platform that executes’

ServiceNow president Paul Fipps makes the case that the company's deterministic execution layer, workflow heritage, and internal autonomous AI deployments position it as the natural governance and ...

ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's ...

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...
Opinion
Techzine EuropeOpinion

ServiceNow replaces people with AI specialists using Autonomous Workforce

Explore the future of work with the autonomous workforce, where AI agents enhance efficiency and productivity in organizations.
No Jitter

ServiceNow launches the Autonomous Workforce

What actually moves business forward varies by industry. Much like virtual receptionists, another example of digital labor, AI specialists “are not sentient, they never sleep. They don't go to the ...
IEEE

IKG-Agent: Intent-driven Knowledge Graph Agent for Adaptive Workflow Reasoning

In this paper, we propose IKG-Agent, an intent-driven knowledge graph agent framework designed to perform adaptive workflow reasoning for complex question answering. Unlike traditional approaches, IKG ...
The Motley Fool

Better AI Software Stock: ServiceNow vs. Salesforce

Fears of AI displacing software companies resulted in share price drops for ServiceNow and Salesforce. Salesforce saw 9% year-over-year revenue growth in the third quarter and raised its 2025 ...