The culture and the people working at T-Mobile in New Mexico are what set the telecommunications company apart from its ...

The widening availability of fiber and 5G wireless are pressuring cable companies to offer better retention deals. But you ...

Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

Service revenues for the quarter ending March 31 2025 rose five per cent year-over-year to $16.9bn, the US operator said. Postpaid service revenues, a key measure of customer retention and growth ...

Because here’s the truth: customer retention starts when the tech rings the doorbell. That front-line interaction isn’t just about the service being performed; it’s about how the customer feels about ...

Verizon (VZ) offers 3-year price lock on myPlan and myHome network plans, includes free phone for new and existing customers.

T-Mobile US exceeded earnings expectations with strong postpaid customer growth and significant service revenue increases.

Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention.

How Customer Retention Will Shape Success in 2025 In a competitive economy, retaining customers requires creative, personalized strategies. Here’s how small businesses can turn loyalty into a ...

Track key metrics like customer retention, churn, and customer engagement. This data will help you identify areas where you need to improve and also are important measures of your product-market fit.