NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

contact centre outsourcer Sigma Connected has been named in the prestigious The Sunday Times Best Places to Work list.

IPI have announced the launch of its first partner programme, Evolving Together. The tiered programme will provide partners with the resources and support to deliver IPI’s ElasticCX suite of solutions ...

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation. This year’s winners highlight the transformative impact of CXone ...

Dave Rhodes, CEO of Calabrio, said, “It is an honour to have our solutions acknowledged by the highly regarded CX Awards,” “It is a testament to the dedication and innovative spirit of our entire team ...

Content Guru and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious ...

AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML expert at Netcall discusses. Artificial Intelligence (AI) is one of the most talked-about technologies to ...

MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The ...